Limiting Escalation / De-escalation
William Ury explains how Nelson Mandela was a consummate third sider.
William Ury tells how he managed to build trust with the leaders in Venezuela and through shuttle diplomacy and focusing on their interests got them working together to prevent violence.
William Ury described how, with help from key outside people, all levels of society have become engaged in the effort to prevent massive violence in Venezuela.
Stephen Thom discusses a case in which he guided a school principal through a student empowerment process over the phone.
Former Community Relations Service Mediator Nancy Ferrell describes how she dealt with potentially violent situations.
Mediator Richard Salem describes how he de-escalated a potentially violent confrontation at the Wounded Knee take-over.
Mediator Julian Klugman describes how he handles violent or potentially violent situations.
Former Community Relations Service Mediator Edward Howden describes how he got control of a very uncontrolled mediation process.
Former Community Relations Service Mediator Manuel Salinas describes how he used caucuses to de-fuse a situation.
Mediator Ozell Sutton uses humor to de-escalate a situation, though resolution remained elusive.
Community Relations Service Mediator Ozell Sutton describes the difference between "street mediation" and "table mediation" and how he got and kept people involved in each in a very hostile employment dispute.
Community Relations Service Mediator Stephen Thom describes how works with the parties to help them communicate their concerns effectively.
Former Community Relations Service Mediator Wallace Warfield discusses how he balances his mediation activities with justice concerns.
Former Community Relations Service Mediator Edward Howden describes how mediators sometimes need to be assertive to hold the process together.